How can we help?
Questions about your account, bookings, payments or your subscription — we're here.
Contact support
Email us
support@syncatrade.com
We reply within 1–2 business days. Include the email or phone number on your account so we can find you quickly.
Privacy & account deletion
Subscriptions & billing
How does the free trial work?
Pros and space owners get a 14-day free trial. A card is required to start, but you are not charged during the trial. When the trial ends, your card is charged automatically for your plan unless you cancel before the trial ends. We email you a reminder before your trial ends.
How much does it cost?
- Independent pros: $29/month
- Space owners: $9.99/mo (1–5 renters), $19.99/mo (6–15), $34.99/mo (16–30), $49.99/mo (31+)
- Renters under a space owner: free
- Clients booking services: always free
How do I cancel?
In the SyncATrade app, open your dashboard and tap Manage (next to your plan), or go to Booth / Space Rent → Your Subscription → Manage or cancel subscription. You can cancel any time. If you cancel during the free trial, you won't be charged. If you cancel after being charged, you keep access until the end of the month you paid for.
I see a charge I don't recognize
SyncATrade subscription charges appear on your statement as SYNCATRADE. If you don't recognize a charge, email support@syncatrade.com before contacting your bank — we can usually sort it out quickly.
How do I update my card?
Tap Manage in the app to open the secure billing page, where you can update your payment method and see your invoices. If a payment fails, the app will prompt you to update your card to keep your account active.
Can I get a refund?
Monthly charges are non-refundable, and we don't give credit for partial months. If you believe you were charged in error, contact us and we'll review it.
Bookings & payments between clients and pros
How do clients pay pros?
Clients can pay pros by card, Cash App, Venmo, PayPal or cash, depending on what the pro accepts. You can pay with a different card than the one saved in the app.
I have a problem with a service or a pro
Pros are independent businesses, not SyncATrade employees. Please contact the pro first. If you can't resolve it, email us with your booking details and we'll help where we can.
Booth / space rent questions
Rent payments go directly from the renter to the space owner. For questions about the amount or schedule, contact your space owner. For problems with the payment itself, email us.
Your account
How do I delete my account?
In the app: Settings → Delete my account (pros) or Profile → Delete my account (clients). Pro subscriptions are canceled automatically. Can't open the app? See syncatrade.com/delete-account.
My phone number is already in use
Each phone number can only be used on one SyncATrade account. Sign in to your existing account, or email us if you think someone else has registered your number.