Privacy Policy
Your privacy is important to us. This policy explains how SyncATrade collects, uses and protects your information.
1. Who we are
SyncATrade is operated by M.A.D.E Technologies Inc. ("we," "us," or "our"), based in Oklahoma City, Oklahoma. SyncATrade is a two-sided marketplace connecting trade professionals (barbers, nail techs, stylists, plumbers, electricians and more) with clients who need their services.
Questions about this policy: privacy@syncatrade.com
2. Information we collect
Account information
Name, phone number, email address, account type (Pro or Client) and password (stored hashed, never in plain text).
Profile information
Pros may provide their trade, shop name, bio, photos, location (neighborhood or area — not an exact address unless you choose) and services offered.
Booking & payment information
Booking details (service, date, time) and the payment method used (card, Cash App, Venmo, PayPal or cash). Card payments are processed by Stripe — we never see or store full card numbers.
Subscription information
For Pro and space-owner plans: your plan, trial and renewal dates, subscription status and a Stripe customer ID. Your card details are collected and stored by Stripe, not by us.
Location information
With your permission, we use your device location to show nearby professionals on the map. Pros control their location privacy and can show only their neighborhood.
Usage & device information
How you use the app (screens and features used), device identifiers, operating system and push notification tokens. We also keep security logs such as sign-in attempts.
3. How we use your information
- To create and manage your account
- To facilitate bookings between clients and professionals
- To process payments, subscriptions, free trials and renewals, and to send billing reminders and receipts
- To send notifications about bookings, confirmations and reminders
- To show Pro availability on the client map and on public Pro profile pages
- To provide analytics and business insights to Pros
- To manage booth/space rent between space owners and renters
- To fulfill merch orders through Printful
- To keep the Service secure, prevent fraud and comply with legal obligations
- To improve and develop SyncATrade
4. How we share information
We do not sell your personal information. We share it only as follows:
Between users
When a client books, the Pro receives the client's name and booking details. After a booking is confirmed, the Pro's address is shared with the client. Pro profiles (name, trade, shop, services, ratings) are public.
Payment processors
Stripe processes card payments and subscriptions. Booth rent payments go directly to the space owner — SyncATrade does not hold these funds.
Service providers
We use trusted providers to run the Service (listed in section 8). They may only use your information to provide services to us.
Legal requirements
We may disclose information if required by law or to protect the rights and safety of our users or the public.
5. Data security
- All data is encrypted in transit using HTTPS/TLS
- Passwords are hashed and never stored in plain text
- For bank accounts, we store only the last 4 digits of the account number
- Card details are handled by Stripe — we never see or store full card numbers
- Access to data is restricted by account-level access controls, and production access is limited
- Repeated failed sign-in attempts temporarily lock the account, and inactive sessions time out
No system is perfectly secure, but we work to protect your information and will notify you if required by law in the event of a breach.
6. Your rights & choices
Access & correction
View and update your profile any time in the app's Settings.
Location & notifications
Turn off location or push notifications in your device settings. Pros can adjust location privacy in Settings.
Subscriptions
Manage or cancel your subscription any time from the app (tap Manage).
Account deletion
Delete your account any time in the app (Settings or Profile → Delete my account), or see syncatrade.com/delete-account. Email requests to privacy@syncatrade.com are processed within 30 days.
7. Children's privacy
SyncATrade is not intended for children under 13, and we do not knowingly collect their information. If we learn we have, we will delete it. Pro accounts and payments require users to be 18 or older.
8. Third-party services
- Stripe — payments and subscriptions (stripe.com/privacy)
- Supabase — database and authentication (supabase.com/privacy)
- Printful — merch fulfillment (printful.com/policies/privacy)
- Expo — app delivery and push notifications (expo.dev/privacy)
- Google Maps — maps and location (policies.google.com/privacy)
- Vercel — website hosting (vercel.com/legal/privacy-policy)
9. Data retention
We keep your data while your account is active or as needed to provide the Service. Booking, payment and billing records may be kept for up to 7 years for legal and tax purposes. After account deletion, your data is removed within 30 days except where we must keep it by law.
10. Changes to this policy
We may update this policy. We'll notify you of significant changes in the app or by email. The effective date above shows when it was last updated.
11. Contact us
M.A.D.E Technologies Inc.
Oklahoma City, Oklahoma
Email: privacy@syncatrade.com